Hoover,John <br/><br/>
Best practices : difficult people : working effectively with prickly bosses, coworkers, and clients 

 - New York  Haper Collins Books  2007 
<br/><br/><label>ISBN: </label>978-0-06-114559-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BAHASA